AAM members request the option to return all product for a full refund upon completion of the first year of business if performance falls below AAM member standards, which is three turns annually. Refund payable to the individual member by check. Indicate acceptance with "Yes".
AAM members request the eligibility to return all new items added to inventory for up to 6 months from the purchase date with a one-for-one offset with no penalty. Any items or categories recommended by the vendor to the member should be returnable up to 12 months with one-for-one offset with no penalty. Indicate acceptance with "Yes".
AAM members will send WD warranty returns back freight-collect, unless you will credit the freight back. In order to be considerate of the expense, we will use your preferred freight company or UPS account number if provided. We will make the best attempt to batch warranty returns at 60-day intervals when practical. AAM does not pay freight on warranty returns. RMAs for warranty items and any special instructions must be issued within 48 hours or they will be sent back freight-collect or field-destroyed at the discretion of the member. Indicate acceptance with "Yes".
Vendors are asked to issue warranty credits within 30 days of the receipt of warranty items. If you offer an off-invoice warranty allowance to field destroy warranties, please indicate that here. If you do not, just write "none".
Please indicate any special requirements of your warranty policy, including the consumer warranty and any special instructions for the WD when making warranty returns (shipping instructions, field destroy, any warranty allowance, etc.).
Retail warranty procedure only of anything more than "customer satisfaction" is your policy.